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Free UK Mainland delivery · 30-day returns · 2-year guarantee
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Returns policy

You have 30 days from delivery to return your item.

Changed your mind?

Under the Consumer Contracts Regulations you may cancel within 14 days of delivery. We extend this to 30 days. Items should be unused, in their original packaging with all accessories.

How to return

  1. Email support@hearthline.co.uk with your order reference.
  2. We'll reply with a returns address and instructions within one working day.
  3. Pack the item securely in its original box and obtain proof of postage.
  4. We'll refund you to your original payment method within 14 days of receiving the item.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us. Under the Consumer Rights Act 2015 you're entitled to a full refund within 30 days for faulty goods, and a repair or replacement after that. Your item also has a 2-year guarantee, which doesn't affect your statutory rights. We'll cover return postage for faulty items.

Questions? Contact us.